Ch. 13 & 14 vocabulary

Tact: The ability to say and do things in a way that will not offend other people.

Empathize: To see someone else's point of view and to imagine oneself in his or her situation.

Etiquette: Good manners; the rules of polite behavior in dealing with other people.

Conflict Resolution - A problem-solving strategy for settling disputes.

Diversity - Variety

Stereotype - An oversimplified and distorted belief about a person or group without attention to
individual differences.

Self-directed - Responsible for choosing one's own methods for reaching a goal.

Cross-functional Team - A group of people from two or more departments or areas of expertise who work together toward a common business goal.

Functional Team - A group of people from one company department or area of expertise who work together toward a common business goal.

Team Planning - A process that involves setting goals, assigning roles, and communicating regularly.

Facilitator - A leader who helps a team work more smoothly by coordinating its tasks.

Total Quality Management (TQM) - A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."

Leadership Style - How a person behaves when he or she is in charge of other people.

Parlimentary Procedure - Strict rules of order for conducting a meeting.

Work Schedule Week # 19

Monday 01/19 - 4:30 - 10
Tuesday 01/20 - off
Wendnrsday 01/21 - off
Thursday 01/22 - off
Friday 01/23 - 5 - 10
saturday 01/24 - off
sunday 01/25 - off