Ch. 13 & 14 vocabulary

Tact: The ability to say and do things in a way that will not offend other people.

Empathize: To see someone else's point of view and to imagine oneself in his or her situation.

Etiquette: Good manners; the rules of polite behavior in dealing with other people.

Conflict Resolution - A problem-solving strategy for settling disputes.

Diversity - Variety

Stereotype - An oversimplified and distorted belief about a person or group without attention to
individual differences.

Self-directed - Responsible for choosing one's own methods for reaching a goal.

Cross-functional Team - A group of people from two or more departments or areas of expertise who work together toward a common business goal.

Functional Team - A group of people from one company department or area of expertise who work together toward a common business goal.

Team Planning - A process that involves setting goals, assigning roles, and communicating regularly.

Facilitator - A leader who helps a team work more smoothly by coordinating its tasks.

Total Quality Management (TQM) - A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."

Leadership Style - How a person behaves when he or she is in charge of other people.

Parlimentary Procedure - Strict rules of order for conducting a meeting.

Work Schedule Week # 19

Monday 01/19 - 4:30 - 10
Tuesday 01/20 - off
Wendnrsday 01/21 - off
Thursday 01/22 - off
Friday 01/23 - 5 - 10
saturday 01/24 - off
sunday 01/25 - off

Work Schedule Week # 19

Monday 01/12 - 4:30-10
Tuesday 01/13 - off
Wednesday 01/14 - off
Thursday 01/15 - off
Friday 01/16 - off
Saturday 01/17 - off
Sunday 01/18 12-5

Work Schedule Week #18

Monday 01/05 - 4:30-10
Tuesday 01/06 - off
Wednesday 01/07 - off
Thursday 01/08 - off
Friday 01/09 - off
Saturday 01/10 - 10-3
Sunday 01/11 - 12-5

Thursday

i am coming tomarrow and i can give you 2 of my aunts #s cause my phones are discontected

Katie - 272 - 8019
Shelby - 272 - 8975
=D

Work Scedule Week # 17

Monday - 12/15/08 - off
Tuesday - 12/16/08 - off
wendsday - 12/17/08 - off
Thursday - 12/18/08 - off
Friday - 12/19/08 - off
Saturday - 12/20/08 - off
sunday - 12/21/08 - off
Im off all week because i had gave half price food to a customer i talked to paul paid the money that night and everthing is setteld and it was only $2.55 but either way it was wrong and i apologize to you miss i know you expected better of me and it will never happen agin =D

Work Scedule Week # 16

Monday 12/08 4:30-10
Tuesday 12/09 - 0ff
Wendesday 12/10 - off
thursday 12/11 - off
Friday 12/12- off
Saturday 12/13 - 10/3
Sunday 12/14 - 12/5